Ce99 Privacy Policy

Ce99 (ce99.win) is an internationally licensed online gaming platform. We believe each user's personal data belongs to them, and protecting that data is our fundamental responsibility. This Privacy Policy applies to the ce99 website, mobile app, and all associated services.

Whether you are opening an account, playing games, making a deposit or withdrawal, or contacting our customer support — we are committed to protecting your privacy at every step. Our Privacy Policy is built to meet international data protection standards.

Although this policy is published in Bengali, the English version shall prevail for any legal interpretation. We will make every effort to notify users in advance of any changes.

Ce99 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. We collect three types of data:

Technical data is collected automatically and used to improve site security and performance. In accordance with ce99's Privacy Policy, sensitive information such as passwords is always stored in hashed form — no staff member can view it directly.

Ce99 uses your information only for the purposes listed below. We never use your data for any other purpose without your consent:

• Service Delivery: Account management, processing deposits/withdrawals, and personalizing your gaming experience.
• Security & Fraud Prevention: Detecting unusual account activity and preventing fraudulent transactions.
• Legal Obligations: Compliance with KYC/AML regulations and licensing authority requirements.
• Customer Support: Resolving your issues and providing you with a better experience.
• Responsible Gaming: Identifying excessive gaming activity and taking necessary protective measures.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Communications: Sending important updates, bonus offers, and security alerts.

Ce99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve site functionality.

• Essential Cookies: Maintaining login sessions, validating security tokens, and ensuring core platform functionality. These cannot be disabled.
• Performance Cookies: Understanding which sections of the site are most visited and improving loading speeds.
• Preference Cookies: Remembering your language preference, theme settings, and game filters.
• Analytics Cookies: Analyzing user behavior to enhance our services (fully anonymized data).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain ce99 features. The mobile app uses local storage technology as the equivalent of cookies.

Ce99 never sells your data to third parties. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processor: Only the financial information necessary to process Mobile Banking, Nagad, Rocket, and bank transfer transactions.
• Game Provider: Only the minimum information required to deliver gaming services (bet amounts, game history).
• KYC Verification Service: Submitting documents through a secure channel for identity verification.
• Legal Authorities: In cases involving court orders, regulatory body requests, or money laundering investigations.
• Security Partners: Sharing technical information to prevent cyberattacks and fraud.

Ce99 does not retain your data beyond what is necessary. That said, certain information must be kept for a defined period due to legal obligations:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, in accordance with AML regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Communications: Up to 2 years.
• Technical Logs (IP, Login History): Up to 1 year.

Once the retention period expires, data is securely deleted or fully anonymized. If you request account deletion, any data beyond our legal obligations will be promptly removed.

Under ce99's Privacy Policy, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team:

Ce99 employs industry-leading security technology to protect your data. Robust technical safeguards are a cornerstone of our Privacy Policy:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Password Hashing: Passwords are stored using the bcrypt algorithm — no staff member can view your password directly.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Regular penetration testing by independent third parties.
• Staff Training: All ce99 staff receive regular training on data protection.

Ce99 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Age verification is mandatory at registration and confirmed through identity documents during the KYC process. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

For any privacy-related questions, requests, or complaints, please contact ce99's dedicated Data Privacy Team. We typically respond within 72 hours.

You may submit a request for any of the following:

• Request a copy of your information
• Request to Correct or Delete Your Data
• Request to Opt Out of Marketing Communications
• Any Questions About the Privacy Policy
• Reporting a Suspected Data Breach